Side A, Side B: returns and replacements
Like a cassette, this page has two sides. Pick the one that matches what happened.
It is fine, we just changed our minds
- Open the order page at the partner store you bought from.
- Choose the return option for the item and follow the store's instructions.
- Pack the cube and every microphone back into the gift box.
- The refund is issued by the store, by its own schedule and rules.
Something arrived broken or stopped working
- Charge the cube fully and try pairing again: speaker first, then microphones.
- If it still fails, open the order page at the partner store.
- Report the problem there and ask for a replacement or refund under the store's policy.
- Keep the packaging until the claim is closed.
Off the record
- We cannot authorize refunds or send replacements ourselves.
- We cannot change a return window: it is set by the store at the time of purchase.
- We can help you troubleshoot before you decide. Write to contact@iroo.pages.dev.